Remote Agents
Extending the full capabilities enjoyed by agents in your contact centre, to the agents working at home or remotely. You could grow your contact centre beyond the limits of its current facilities without increasing overhead, and offer agents the option of working at home without the need, expense or hassle of a daily commute, or recruit new agents from outside your geographic area of operation without requiring them to relocate.
- Remote agents have complete access to the voice and data capabilities enjoyed by their colleagues inside the contact centre
- All a remote agent needs to be a fully integrated member of the contact centre team is an IP Phone, a PC, a home router, and a high-speed Internet connection
- Supervisors can log in, log out & change parameters of remote agents
- Supervisors can view agents regardless of location