Inbound Call Management
Non Geographic Numbers
With our comprehensive range of web based tools, our inbound call management provides you with the ability to view statistics on line so that you can monitor the performance of your call centre and marketing campaigns.Our numbers work perfectly with your disaster recovery solutions, allowing you to rapidly divert calls to another location
Number ranges
- 0800 free to the caller
- 0845 Local rate number
- 0844 5ppm flat rate number, revenue share available
- 0871 Premium national rate, revenue share available
- 090 Premium rate, revenue share available
- Virtually any local STD code can be made non geographic using our unique services, i.e. 0207, 0161 etc
- We can offer local STD codes for every town and city in the UK which will re-direct to your phone number.
- Moving out of the area? worried about keeping your existing numbers? We can retain any BT number wherever you move to.
- Near real time statistics available every 15 minutes
- Number of calls presented
- Number of calls answered including duration
- Average Time to answer
- Number of calls unanswered or engaged
- Busy hour call analysis
- Call delivery ratios by location
- Free web portal enabling you to re-direct numbers in real time
- Optional call recording of calls
- Redirects calls to up to 15 different locations including mobiles according to time of day
- Call ratio distribution proportions calls between your multiple offices