Swyx was established in 1999 and now has offices across Europe, with headquarters in Dortmund, Germany. Today they are recognised as market leaders for IP telephony in major European countries and have enabled thousands of organisations across the continent to take advantage of the business benefits of IP telephony and associated applications. Swyx is one of the leading providers of soft IP voice over IP systems.
The software is loaded on your server, you then have the choice to implement the following technologies
SwyxWare offers a conference manager option that allows you to have complete control over the provisioning and set up of conference calls, both ad hoc and scheduled. Individuals can set up an impromptu conference call or calls involving larger numbers of callers, a virtual conference room can easily be set up by a system administrator into which all authorised callers can dial.
Key Benefits
- Cost-effective: Conference calls reduce travel, and wasted time
- Flexibility: Regular conference calls keep everyone in today's 'virtual enterprise' working together
- Productivity: SwyxConference creates more effective working practices, leading to shorter project times and increased employee productivity
- Customers and partners feel a stronger connection to your business when they participate in your conference calls
- ROI: If your company currently schedules audio conferences using third party providers on a regular basis, the return on investment in the SwyxConference application can be quick
With the SwyxWare CTI option all incoming and outgoing phone calls can be handled by the SwyxIt! PC/laptop softphone as well as with the desktop SwyxPhones and you can switch between these communications tools at any time so that you are always using the tool that suits you best. Integration with Microsoft® Outlook® and Lotus Notes means that you can call your contacts at the click of a button on your PC/laptop providing you with comprehensive 'PC telephony'.
Key Benefits
- PC telephony with the look and feel of a classic desktop phone
- In combination with the PC/laptop all the functionality of a fully featured SwyxPhone can be used optimally
- Optimise all communications by managing your phone and all your calls from your PC, laptop or thin client
- Quick & easy 'click to call' Microsoft Outlook and Lotus Notes contacts
- SwyxPhone IP desksets are ready for use even if the PC is not available (for example, if the PC is switched off)
- The PC does not have to be equipped with a sound card
- Recognition of incoming callers and automatic display of contact information
SwyxECR (Extended Call Routing) is an easy to use graphical tool that allows you to set up action sequences for incoming calls, ensuring the satisfaction of the caller by enabling you to easily manage even complex call handling scenarios. This means you can set up options menus to route calls to multiple numbers or specific departments to ensure they are always answered, and callers can even be given the option to direct their own calls by touchtone. It is also possible to automatically manage the routing of calls based on factors such as caller ID, called extension, time/date/day, and the called party's Outlook/Notes Calendar.
Key Benefits
- Convey a high level of professionalism even when the company is quite small
- Ensure sales opportunities and customer satisfaction are not adversely affected due to badly routed or lost calls
- Put the caller in the driving seat as they decide on how their call is routed
- Reduce administration costs and time through automatic call routing that any SwyxWare user can set up
- Further reduce costs and support internal communication by managing basic processes like automatically routing internal calls using recipient's name (including off site calls) and recording sick days
SwyxFax, part of the SwyxWare suite of option packs, is a software component installed on a Server (usually the same server on which SwyxWare Essential or SwyxWare Compact is installed). Incoming documents are received by SwyxFax and converted into an image file (e.g. JPEG, TIFF) and delivered to the recipient's inbox.
Key Benefits
- Save time and money by sending and receiving faxes without a physical fax machine
- Ensure you get all your messages in one unified inbox- no matter what format they are in (fax, email, and voicemail)
- Optimise your current infrastructure by integrating fax to your other communications (e.g. voice, email)
- Centralise all your communications and contacts by linking with Microsoft® Outlook® so you can create a personal phonebook and send faxes using information from your contacts list
- Reduce your office overheads as there is no requirement for an analogue line, a fax machine, a printer, etc
- Fax-based marketing campaigns can be easily set up and sent to contacts in the business's CRM system
SwyxMobile provides Fixed Mobile Convergence (FMC) by enabling the cell/mobile phone to operate as an internal extension of the enterprise IP-PBX. This allows mobile users to benefit from many of the key features of their office telephone system, e.g. call transfer, call swap, multi-party Business Conferencing, call recording and changing call forwarding settings.
Key Benefits
- More efficient working practices - employees can use 3 digit extension dialling for intra-company calls and only need one business number and one business voice mailbox for both mobile and desk phones
- Cost savings - easy to deploy; no expensive network integration required
- Improvements in customer service - make it easy for your customers, prospects and partners to contact you – you only have one telephone number that they need to remember/call
- Easier management - all existing SwyxWare user rights/restrictions are easily applied to mobile users
SwyxRecord ad hoc call recording can be initiated simply at the click of a button on the SwyxIt! softphone in which case the caller is made aware of the recording by a beep. It has already proven to be a useful training tool - an easy way to demonstrate to a newer employee how an experienced employee handles a call with a difficult customer. Mobile employees who listen to calls while out of the office can also benefit from SwyxRecord by listening to the precise details of a recorded call when they are in a position to make notes or spend time analysing the information from the call
Key Benefits
- Protect the business from false claims by callers
- Enable mobile employees to have detailed records of their calls so they can make more informed decisions
- Calls can be replayed using industry-standard media players, for example, Microsoft Windows Media Player without the need for additional expensive hardware or software
- Improve employee training and coaching by allowing less experienced employees/agents to learn from more experienced employees without disrupting a conversation with a prospect or customer
SwyxVoicemail provides each user with the equivalent of a easily accessible personal answering machine. Office based employees can easily see by glancing at their phone if they have a message waiting for them and can listen to their voicemails simply by clicking a phone button. In addition to accessing voicemails through the desk phone, users can see the message waiting indicator on the SwyxIt! softphone client on their PC or laptop and can listen to their voicemails through the PC/laptop soundcard. Mobile employees who spend a lot of time travelling can easily pick up voicemails by dialling into their voicemail system or logging onto their SwyxIt! client.
Key Benefits
- Due to the extensive Voicemail features of SwyxVoicemail, important messages will never be mislaid, misspelled or misinterpreted
- Mobile and home-based employees can be more responsive by being able to retrieve their voicemails by email as well
- Callers leaving a voicemail receive a higher level of customer service by being given information via the voicemail announcement about how quickly the recipient can respond to their message
- Users can easily prioritise their response to voicemails based on the name and/or number of the caller providing better service to key customers
- Voicemails are presented as emails that can be played or answered directly either from your inbox or via remote telephone access
For those businesses for whom availability of their communications system is a critical factor, the SwyxStandby option ensures continuity of the communications infrastructure and applications. The SwyxStandby option is installed on the same Microsoft® Windows® server as SwyxWare Essential i.e. the primary server. This option enables the primary server to communicate with a secondary server so that the secondary server can automatically take over the primary server's functions should the primary server fail. With the SwyxStandby option, the secondary server is able to use all of the primary server's SwyxWare license keys and does not require its own license keys.
Key Benefits
- Availability, within seconds of a failover situation, of an alternative server with configuration data concerning users, groups, trunks, etc. already loaded
- On-going protection through regular synchronisation of the secondary server database with the primary server (SwyxWare Essential) database
- No loss of application availability when failover occurs so users can continue to do their jobs effectively
- Automatic failover enables quick and easy recovery so business continuity does not suffer
For the vast majority of businesses, telephony is still the most popular form of business communication. Therefore it is critical that the effectiveness of this tool is easy to monitor and account for. For example, do you know which parts of your business generate the highest calling costs, or how many calls fail to reach you because of busy lines, or when exactly your peak hours are?
Key Benefits
- The standard version runs on any Windows PC or Server. There is an optional Web-client called ambiLOG Web which lets you use all ambiLOG features over the internet
- Users can be imported from your SwyxServer and linked to extensions and user information created in ambiLOG
- Drag and drop the search criteria in the order to instantly receive a structured overview of all the data
- See at a glance which users, projects, departments or extensions have generated the highest costs and how much time they spent using the phone
- By setting up schedules ambiLOG can automatically gather date from the SwyxServer and generate reports which can be sent to you via email
- ambiLOG web client lets you use ambiLOG's powerful features everywhere in the world where you have access to the Internet. The elegant Web interface lets you work as if you were logged-in to your local network